Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order typically arrives within 3-5 working days. If you choose express shipping then 1-2 working days.
To create an account, simply click the “Sign Up” button and follow the prompts.
Log in to your account where you can check all orders, past & present.
NO! We do not see any of your payment details, our payment processor handles all payment details and is 100% secure.
Currently we only ship to the UK
Yes, all orders are packaged together.
Please contact us for availability.
If you need to swap an item
Returns and Exchanges
All items carry a 14 day return policy. The item must be unopened and in its original packaging. If the item is open then for hygiene and safety returns will not be accepted.
All items are meticulously checked before leaving the warehouse. Should you receive the wrong item you must contact us immediately. Do not open the item as opening the item will render any return null & void.
All products leave the warehouse in prestine condition. Please contact us immediately if the packaging is damaged. We will require photographic evidence of damage to initiate a claim against the carrier.
White Cliffs Vape, 7 London Road, Dover, Kent, CT17 0ST
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If the order is showing as pending then contact us immediately with the new shipping address. Once the order is showing as shipped unfortunately we cannot amend any shipping addresses.
If the order is showing as pending then contact us immediately. Once the order is showing as shipped unfortunately we cannot cancel or amend the order.